Customer Expectations

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We provide on site inspection and estimate for all restoration services.

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The following is a list of what we consider are the inalienable rights of our customers. We expect to be held accountable whenever we deny any of these rights to any customer.

  1. You can expect and receive exceptional service.
  2. You can expect a 100% guarantee - if you're not happy, we're not happy.
  3. You can expect on time service. If we cannot make it, you may expect a call prior to your appointment and an apology.
  4. You can expect trained, courteous, technicians responsive to your needs and questions.
  5. You can expect the opportunity to share your comments, both positive or negative, if we help you or help others.
  6. We will meet your needs and do our very best to service your desires.
  7. You can expect to be treated as we want to be treated when we are somebody else's customer.
  8. You can expect us to be in business for the long run. We are continually growing and improving. We will be at your service for years to come.

Respectfully Yours,

Eric S. Varney