Customer Expectations

The following is a list of what we consider are the inalienable rights of our customers. We expect to be held accountable whenever we deny any of these rights to any customer.

1. You can expect and receive exceptional service.
2. You can expect a 100% guarantee - if you're not happy, we're not happy.
3. You can expect on time service.  If we cannot make it, you may expect a call prior to your appointment and an apology.
4. You can expect trained, courteous, technicians responsive to your needs and questions.
5. You can expect the opportunity to share your comments, both positive or negative, if we help you or help others.
6. We will meet your needs and do our very best to service your desires.
7. You can expect to be treated as we want to be treated when we are somebody else's customer.
8. You can expect us to be in business for the long run.  We are continually growing and improving. We will be at your service for years to come.

         Respectfully Yours,

         Eric S. Varney

1. We give you the kind of service you would give yourself.
2. Firm appointment times instead of, "we'll be there between noon and 5:00 p.m."
3. Our phones are answered during business hours by a friendly staff member.
4. Business Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday with 24 hr Emergency Service.
5. Appointments are usually within one week.
6. No pushy sales games - everything is included in our base price.
7. Local family ownership since 1985.
8. We don't cut corners, we clean them.
9. Experienced professional personnel certified by thecleantrust (formerly the IICRC Institute of Inspection Cleaning & Restoration).
10. One Call Services: Carpet Cleaning
    Upholstery Cleaning
    Area Rug Cleaning
    Oriental Rug Cleaning
    Leather Cleaning
    Blind Cleaning
    Airduct Cleaning Nationally certified by NADCA
    Fire/Soot/Smoke Damage Cleaning
    Water Damage Cleaning
    Sewer Damage Cleaning